Our Return Promise for Skincare Products
As part of our commitment to you, all Modologie purchases are backed by our 100% satisfaction guarantee. If you are not satisfied with any of the products you have purchased at Modologie.com, you may return them within 30 days. If your product is outside of the 30-day return policy window, please feel free to contact one of our customer service representatives for further assistance. Your satisfaction is our top priority. Note: If your order arrived damaged or defective, please bypass the instructions below and contact us at info@modologie.com or by calling (606) 208-0624, Monday through Friday, 9 AM - 9 PM ET.
Return Instructions – 3 Easy Steps to No Hassle Returns
Before shipping your return we recommend that you review our entire return guidelines below.
1. Obtain your Return Authorization number (RA#). There are 2 simple ways to do this:
- Email us at info@modologie.com. Please include your order number and a list of the item(s) you’d like to return.
- Contact us via phone at (606) 208-0624, Monday through Friday, 9 AM - 9 PM ET
2. Include all parts, pieces, printed materials, and accessories, along with the product's original packaging. You are welcome to keep your free samples or gifts with purchase – those are yours!
If you still have it, please include a copy of your packing slip along with your RA#.
3. Mail your return to:
MODOLOGIE
1000 Oaks Drive
Flatwoods, KY 41139
You are responsible for return shipping charges. To ensure that we receive your return, we recommend using a method of shipment with tracking and insurance.
Return Policy
Customers are responsible for return shipment charges. We are not responsible for return packages that may be lost or damaged in transit. We recommend that you choose a method of shipping with tracking and insurance. Customers must obtain an RA# and return their item(s) within 30 days.
Returned products are subject to inspection by Modologie staff. All parts, pieces, printed materials, and any original product packaging must be returned. Please do not return empty products.
Returns that do not meet the return policy criteria will not qualify for a refund and may be returned to the customer or destroyed upon request. Refund eligibility is determined once your return is received and inspected. We reserve the right to refuse a refund on any return shipment.
If you have any questions or concerns or are unclear as to whether or not you may qualify for a refund, contact Modologie Customer Support at info@modologie.com or (606) 208-0624, Monday through Friday, 9 AM - 9 PM ET. We’re always happy to help!
Returns will be processed and approved credits issued within five business days of receipt.